Meet in public, stay in control, and use Terrace as a coordination layer.

1. Terrace is not an emergency service

Terrace is a software service for matchday coordination. It does not provide emergency response, physical security, transport, ticketing, or venue access.

If there is immediate danger, contact local emergency services first. Examples include Turkey 112, United Kingdom 999, and Germany 110 for police or 112 for emergency services. After you are safe, report the issue in Terrace so the team can review accounts, content, or meetups involved.

2. Choose public meeting points

• Use public, well-lit, easy-to-find locations such as cafes, venue-adjacent squares, station exits, or official fan areas.
• Avoid private homes, isolated streets, unmarked vehicles, or locations that require someone to give up control of their route home.
• Keep the meetup title, time, capacity, and location accurate. If the plan changes, update or cancel it.

3. Host responsibilities

• Only create meetups you genuinely intend to host or attend.
• Set realistic capacity and visibility. Use private or supporters-only settings when a plan should not be broadly discoverable.
• Do not pressure people to share phone numbers, social handles, addresses, ticket details, or travel plans.
• Remove or report attendees who harass, threaten, scam, stalk, or make the group unsafe.

4. Attendee responsibilities

• Tell someone you trust where you are going, especially for first-time meetups.
• Control your own transport, ticket, money, and way home.
• Trust your judgment. If a plan feels wrong, leave and report it.
• Respect venue staff, police, club rules, away-fan restrictions, and local law.

5. Reports and moderation

• Report unsafe meetups, harassment, hate speech, scams, threats, impersonation, doxxing, or pressure to move off-platform.
• Terrace may remove content, freeze chats, limit discovery, cancel meetups, block users, or terminate accounts when needed for safety.
• Reports are reviewed with context. False or malicious reports may also lead to account action.

6. Privacy during meetups

• Do not post another person's face, location, ticket, seat, phone number, address, or private details without permission.
• Do not use memories or chat to identify, shame, track, or endanger someone.
• Avoid sharing precise live movements in public chats when it could create a safety risk.

7. Minor safety

Terrace is not intended for users under 13. Young users who meet the minimum age should use extra caution, stay in public places, avoid sharing private contact or travel details, and involve a trusted adult when a meetup feels uncertain.

8. Contact

For safety reports that are not emergencies, contact hello@getterrace.app.